Scoop Squad Terms of Service

Last updated: 21 May 2025

Scoop Squad is a locally owned and operated business, dedicated to providing reliable pet waste removal services to residential and commercial clients. By using our services, you acknowledge that you have read, understood, and agree to these Terms of Service.

1. Services and Scheduling

We offer the following pet waste removal services:

Twice Weekly – For homes needing more frequent cleanups.
Weekly – Our most popular plan for routine maintenance.
Fortnightly – Ideal for low-traffic yards or fewer pets.
One-Time Cleans – Great for spring cleans, move-ins/outs, or special events.

Scheduling:
Your service day is assigned based on location and route optimisation. While we cannot guarantee an exact arrival time, you will receive a text message approximately 60 minutes before your Scoop Squad technician arrives.

To keep our prices competitive, we maintain flexible and efficient routes.

2. Pricing

Pricing is based on the number of dogs and the size of your yard.
Final pricing is confirmed during your initial consultation or when selecting a service plan.
If your yard hasn’t been cleaned in over 4 weeks, an initial clean-up fee applies.
Additional charges may apply for very large yards or properties with multiple pets due to increased workload.

3. Billing and Payments

Billing Cycle:

Services are pre-billed monthly.
Invoices are issued 5 days before month-end for the upcoming month.
Payment is due by the 1st of each month.

Late Payments:

Late payments will pause your service until payment is received.
If payment is over two weeks late, an initial clean-up fee will apply when service resumes.

Accepted Payment Methods:

Direct Deposit
Cash

Cancellations:

To cancel, provide 48 hours’ notice via phone or email.
Refunds are only applicable if notice is received at least 48 hours before your next scheduled scoop.

Service Credits:

If you need to pause service, notify us at least 24 hours in advance to receive a service credit.
A service credit refers to a dollar-value amount applied to a future invoice, not a refund.

4. Contact & Communication Consent

By submitting a quote or contact form on scoopsquad.co.nz, you agree to be contacted by Scoop Squad via email, phone, or SMS regarding:

Your inquiry
Service updates
Promotions or special offers

You may opt out at any time by replying “Stop” or contacting us directly.

5. Yard Access

If we cannot access your yard due to a locked or blocked gate, your service will be skipped and charges will still apply.
If access is restored and a return visit is requested, a $5 return fee will apply.
Yard access must be via a side gate or garage. We cannot enter through your home.
If your gate has a lock, please provide a key or code for service-day access.

6. Dogs on Property

We’re happy to work around friendly dogs.
If your dog is aggressive or likely to escape, please secure them indoors or in a safe enclosure during service.
Scoop Squad is not responsible for any pet escapes.

7. Yard Condition

If we can’t see it, we can’t scoop it.
Tall grass, thick leaves, or heavy debris may limit our effectiveness. In these cases, our Satisfaction Guarantee does not apply.
We’ll do our best to scoop under trampolines, decks, and in bushy areas, but full removal in these spots is not guaranteed.

8. Waste Disposal

Collected waste will be bagged and placed in your outdoor bin if accessible.
If no bin is available, we’ll leave the bag in your designated drop-off area.
If none is specified, waste will be placed neatly by the gate.

9. Weather Policy

We scoop in most weather conditions.
We do not scoop during thunderstorms, extreme flooding, or unsafe conditions.
If we cannot scoop due to weather and can’t reschedule within the same week, we will do extra on your next visit.

We do not offer refunds or credits for weather-related skips unless Scoop Squad cancels the service. In that case, a credit will be applied to your next invoice.

10. Holiday Schedule

You will be notified in advance if your service day changes due to holidays.
We are closed from Christmas Day to New Year’s Day to give our team a well-deserved break.
These missed days are already accounted for in annual pricing.

11. Satisfaction Guarantee

Your happiness is our priority.
If you're not satisfied with your service:

Contact us within 24 hours, and we’ll return for a re-clean at no charge.
If a return visit is not possible, a credit equal to that visit’s value will be applied to your next invoice.

12. Liability

While we take every precaution to avoid damage, Scoop Squad is not liable for:

Damage to lawns, landscaping, or structures during routine service
Injury to pets due to inadequate restraint or yard access
Any loss or damage to property resulting from normal service operations

13. Modifications to Terms

Scoop Squad reserves the right to modify these Terms of Service at any time.
Changes will be posted on our website and will take effect immediately upon posting. Continued use of our services constitutes acceptance of the revised terms.

14. Service Area

Scoop Squad services are available only within our designated regions. If you are unsure whether your property is within our coverage area, please contact us.